Dear customers,

Surf Arena ceased operations on 31.1.2024. If you did not use your voucher, it was possible to request a refund of the amount spent. At this moment, the validity of all issued vouchers has already expired, therefore requests for their refunds have been terminated. If it is an experience agency voucher, contact only the relevant experience agency.

In order to be able to return the amount spent, it is necessary to fulfill both conditions below:

1) own an unused voucher whose validity continues.
2) this voucher had to be accompanied by a tax document as proof of purchase, either a receipt (when purchasing at the reception) or an invoice (when purchasing online), or a confirmation of a bank transaction.

Both conditions had to be met for a successful refund (only a voucher was not enough).